Problem uninstalling intel proset bluetooth during windows 8 upgrade

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While doing the windows 8 upgrade i had this weird problem.. the installer wanted me to uninstall intel proset bluetooth drivers.. but the drivers refused to uninstall!

apparently its a common problem..

found this solution by JasperVDamme at http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/unable-to-manually-remove-intel-proset-wireless/f5419e23-5764-4896-a769-5391d0f5dad5

This is how I fixed it:

* Go to services.msc via RUN (Windows Key + R = Run Command Prompt)
* Stop these 3 services http://i.imgur.com/0QKnn.jpg

Bluetooth Device Monitor
Bluetooth Media Service
Bluetooth OBEX Service

* Delete the bluetooth folder located under http://i.imgur.com/mOChF.jpg

C:Program Files (x86)Intel

* Delete the services that are associated with them in cmd (run as administrator) with:
sc delete "Bluetooth Device Monitor"
sc delete "Bluetooth Media Service"
sc delete "Bluetooth OBEX Service"

That should do the trick, it worked for me at least!

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4 thoughts on “Problem uninstalling intel proset bluetooth during windows 8 upgrade

  1. Anonymous writes:Sorry, but how to "via run"? I do not know much on IT, but have problems on uninstalling Intel Proset/Wireless for Bluetooth on Windows 7. When I try to uninstall Intel(R) Proset/Wireless Software for Bluetooth (R) Technology in Windows 7, Windows unstaller say that: "the software removal can not proceed, to move the software, pls make sure Intel wireless adapter is correctly installed and enabled". I looked fors in Device Manager, and found no Intel Wireless Adapter. These are all I found in Device Manager: "Atherus AR9002WB-1NG Wireless Network Adapter #2, Microsoft Virtual Wifi Miniport Adapter. Highly appreciate your help. Thank you.

  2. Originally posted by anonymous:

    how to "via run"?

    sorry i should have posted some screenshots, but microsoft keeps moving the "Run" thing in win vista/7 and 8 .. anyway, on win7 do one of these:a) Click on Start button and type run in the Search to find it.orb) Hold the windows Key(Bottom Left corner, Has A Windows Icon)Then Press R. so .. Windows Key + R = Run Command Prompt.orc) You can also enable the "Run" button in the Start menu by right-clicking the taskbar, select Properties, select "Start Menu" tab, click Customize, scroll through and find "Run command" (towards the bottom of list), place a tick in the box and OK it all.

  3. Anonymous writes:hi I hope you're still available for assistance. Ive followed the!st step and stopped the services. I cannot however delete the bluetooth folder because it says it is in open in another program

  4. Originally posted by anonymous:

    Ive followed the!st step and stopped the services. I cannot however delete the bluetooth folder because it says it is in open in another program

    hmm.. try doing this in safe mode(reboot windows, and use the other boot options to select safe mode).

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